Privacy Policy

1. Who we are

MicroTech Labs LLC ("MicroTech Labs", "we", "us", or "our") is a Wyoming-registered limited liability company providing Microsoft 365 consulting, reseller services, and software products including BRB CRM, SignRight e-signatures, and B2B chat integrations. Our registered address is 1021 E Lincolnway, Suite #10331, Cheyenne, Wyoming 82001, United States.

We are an independent Microsoft 365 reseller and consulting firm. We are not affiliated with, endorsed by, or owned by Microsoft Corporation.

2. Information we collect

We collect information you provide directly to us, and information collected automatically when you use our services.

Information you provide:

• Name, business email address, phone number, and company name when you submit our discovery call form or contact us
• Company size, service interests, and project timeline when completing our intake form
• Payment information when purchasing our products or services (processed securely by our payment providers — we do not store card details)
• Communications you send us by email or through our contact form

Information collected automatically:

• IP address and approximate location
• Browser type and version
• Pages visited and time spent on pages
• Referring website
• Device type and operating system

3. How we use your information

We use the information we collect to:

• Respond to your discovery call requests and service inquiries
• Deliver the services you have engaged us for
• Send quotes, proposals, invoices, and service-related communications
• Improve our website and services based on usage patterns
• Comply with legal obligations
• Prevent fraud and protect the security of our services

We do not sell your personal information to third parties. We do not use your information for unsolicited marketing beyond follow-up communications related to your inquiry.

4. Sharing your data

We share your data only in the following circumstances:

• Service providers: We use third-party providers for payment processing, email delivery, CRM, and analytics. These providers are contractually bound to protect your data and use it only to perform services on our behalf.
• Microsoft: When provisioning Microsoft 365 subscriptions, your organization's tenant information is shared with Microsoft as part of the CSP provisioning process. Microsoft's privacy policy applies to data processed within their systems.
• Legal requirements: We may disclose information if required by law, court order, or government authority.
• Business transfers: If MicroTech Labs is acquired or merges with another entity, your information may be transferred as part of that transaction.

5. Cookies and tracking

We use cookies and similar tracking technologies on our website for the following purposes:

• Essential cookies: Required for the website to function correctly
• Analytics cookies: To understand how visitors use our website (Google Analytics)
• Advertising cookies: To measure the effectiveness of our advertising (Google Ads conversion tracking, Microsoft Advertising UET)

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

6. Data retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specifically:

• Inquiry and contact form data: 2 years from last contact
• Customer records and transaction data: 7 years (for tax and legal compliance)
• Website analytics data: 26 months

You may request deletion of your data at any time by contacting us at contact@microtechlabs.io.

7. Your rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request your data in a machine-readable format
• Objection: Object to processing of your data for direct marketing
• Restriction: Request restriction of processing in certain circumstances

California residents have additional rights under the CCPA, including the right to know what personal information is collected and to opt out of the sale of personal information. We do not sell personal information.

To exercise any of these rights, contact us at contact@microtechlabs.io.

8. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (HTTPS/TLS), access controls, and secure payment processing through PCI-compliant providers.

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

9. Children's privacy

Our services are directed to businesses and are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the effective date. We encourage you to review this policy periodically.

11. Contact us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: contact@microtechlabs.io
• Phone: +1 (810) 256-7979
• Address: MicroTech Labs LLC, 1021 E Lincolnway, Suite #10331, Cheyenne, Wyoming 82001, United States