Refund Policy | MicroTech Labs

Effective date: July 1, 2026

This Refund Policy applies to all purchases made through MicroTech Labs (operated by Microtech Cloud LLC). Because we sell genuine Microsoft licenses through Microsoft's authorized CSP program, our refund policy is shaped by Microsoft's own CSP program terms. We are not able to offer refunds that exceed what Microsoft's program allows.

We have structured this policy to be as transparent as possible. Please read the relevant section for your product type before purchasing.

Microsoft 365 Subscriptions — Generally Non-Refundable

Microsoft 365 subscription licenses (Business Basic, Business Standard, Business Premium, Apps for Business, and add-ons) are non-refundable once provisioned and active. This is a condition of Microsoft's CSP Indirect Reseller program and applies industry-wide. Cancellation stops future billing but does not entitle you to a refund of the current billing period.

Perpetual Licenses — Non-Refundable Once Delivered

Perpetual software licenses (Windows Server, SQL Server, Office LTSC, Windows operating systems) are non-refundable once the license key has been delivered to your email address. Digital license keys cannot be recalled once issued. Please ensure you are ordering the correct product before purchase.

Professional Services — 7-Day Refund Window

For professional services including email migration, Microsoft 365 tenant setup, email security configuration (DMARC, SPF, DKIM), and other consulting services: if the agreed service was not completed as specified in your written agreement or service confirmation, you are entitled to a full refund within 7 days of the scheduled completion date. To request a refund, email contact@microtechlabs.io with your order reference and a description of the issue. We will respond within 2 business days.

Exceptions — When we will issue a refund on licenses

We will issue a full refund in the following situations regardless of product type:

Billing error — you were charged an incorrect amount due to a technical or administrative error on our part
Duplicate charge — you were charged more than once for the same order
Undelivered license — your license key or subscription was not provisioned and we are unable to resolve the issue within 3 business days of your confirmed order
Wrong product delivered — we delivered a different product from what was confirmed in your order

To report any of the above, contact us immediately at contact@microtechlabs.io with your order details. We will investigate and resolve the issue promptly.

How to request a refund

To request a refund under the eligible circumstances above:

Email contact@microtechlabs.io with the subject line "Refund Request — [your order reference]"
Include your full name, the email address used for the order, a description of the issue, and your order reference number
We will acknowledge your request within 1 business day and resolve it within 5 business days
Approved refunds are returned to the original payment method. Processing time depends on your bank or payment provider (typically 3 to 10 business days)

Cancellation of Microsoft 365 subscriptions

You may cancel a Microsoft 365 subscription at any time. Cancellation takes effect at the end of the current billing period. After cancellation, your users will lose access to licensed services at the end of the period. Data in Microsoft's cloud (OneDrive, Exchange, SharePoint) is retained for a limited period as per Microsoft's data retention policies before being deleted — contact us before cancelling if you need help with data export.

Disputes

If you believe you are entitled to a refund and we have not resolved your request satisfactorily, you may contact your bank or payment provider to initiate a dispute. We encourage you to contact us first at contact@microtechlabs.io — we resolve legitimate issues promptly and without requiring a dispute process.

Contact

For refund questions: contact@microtechlabs.io
Phone: +1 (307) 316-6033, Monday to Saturday 9 AM to 7 PM EST.